Imhosted blacklisted by GreatWebGuy
So the webguy was out and about looking for a good hosting provider and thought a good deal was found at ImHosted, well the webguy was WRONG!!
I set up the account the night before last and received my order confirmation email, which stated that I needed to activate my account, so I click the link to activate my account and follow the instructions, which I'm then prompted that I'm already activated. Funny thing was I had no host account details, so I tried to contact "live" online support, this required that I install ICQ and attempt to talk to dijo, who doesn't ever answer. I give up and open a support ticket, late the next afternoon I received the Account Activation email, which has all my details. I wonder what happens if my site is down, do I wait a day and a half for a response? So I log into the cpanel to check things out and find that the Unlimited domains, Unlimited hosting accounts on the account I paid for means nothing, since there's no way to modify my DNS zone records within the Control Panel, so I fire off another email and support ticket, which went unanswered today. I'm tired of waiting for support to get back to me, I found another account with more space, more bandwidth, and less money at 1&1 Internet and I have plans to call and cancel the other account in the morning, provided they honor their 100% Satisfaction guaranty.
May 26th, 2007 - 11:52
We ended up leaving 1and1 also, due to the general inflexibility of a shared hosting environment. The Control freak in all of us took over and a custom VPS satisfied the Freak.
July 31st, 2007 - 23:00
JTLNet still rocks by the way
April 25th, 2009 - 20:53
I used to host with Imhosted from 2003 to 2007 – thought they were a good deal when I found them, I stayed with them for about 4 years then decided to leave.
The reasons I left were:
1. Support Sucks
I think there support sucks, only way I found to work with them was create a ticket then use ICQ to chat with them about the ticket I opened.
2. Ticketing System
On the ticket system if they resolved the problem I had a problem with them not putting in the ticket I opened what the resolution to the problem was, so it left me know way to know what the fix was if this ever happened again.
3. The uptime on the email servers were not good!!
Too many times I had to have them reset the mail server which I feel they should have been watching. A client of mine had many issues with email not staying up and I had to always create a ticket on this.